We’re a customer experience agency that applies design thinking to every project. Heavily investing in understanding your customers allows us to influence their behaviours to align with your business goals.
As part of an ongoing relationship with Retail First group, Follow was asked to design the annual ‘foodie’s guide’ for Sunnybank Plaza & Sunny Park, a major draw card and point of difference for both centres.
We took the brief and flipped it on its head, proposing that the guide be developed into an online blog, and tie it in to a well thought out, strategic digital campaign and activation.
Danny Green had a simple idea – how could he get the blokes of Australia off the couch and on track towards a healthier lifestyle? The idea came from his good mates and partners Mark and Stu during a training session with Danny. They wanted to bottle the approach of simple exercise, healthy food, and motivation that would keep guys engaged.
An award winning white label customer engagement and loyalty app.
Norbit is an app created and designed by Follow that extends the idea to retail loyalty. With a comprehensive range of features, it allows brands to communicate with their members, reward behaviours, gain customer feedback and delight with random rewards and augmented reality.