Follow had humble beginnings starting in 2009 around a kitchen table. Our goal was to establish an agency that offers clients and our staff a warmer, deeper and honest experience, and to offer an environment where great work is based on quality and respect rather than volume and high profit margins.
Now a digital and creative agency that’s constantly improving and changing and operating with speed and agility, we haven’t lost sight of why we started all those years ago. We strive to learn from our staff, clients, and suppliers at all times. The knowledge we gain and the ways we creatively use it is what sets us apart from others and we are inspired to work with people who are curious and love to learn from others too.
Every interaction matters
These three words define everything we do. From our interactions with you, between our staff and for everything we design. Considering and understanding who we are interacting with, listening to them and recognising their needs carefully ensures we always act with intent.
We work with our clients to deliver on their goals by understanding their customers motives and behaviours.
The process we Follow
Teaming with you, we’ll work together to uncover all the little things that your customers think and feel, and how your business can utilise its uniqueness to connect with your market.
Doing our best to completely understand what you need from your marketing, we bring no preconceptions. Instead we choose to truly listen to your brief and question everything we can to ensure the best approach is recommended and executed.
We do it because we’re a team of people who care deeply about our clients and are we’re the happiest when the work we do influences the outcomes we’ve worked together to achieve.
Open minded. Open hearted.
Building upon the knowledge you’ve passed on to us, we’ll approach the tasks in the same way we’ll treat you – with a real willingness and openness to learn everything needed to deliver results.
In order to do so effectively, it’s critical for us to understand how your customers act and feel towards your brand and their reasons for choosing you. We then intersect our findings with your business goals.
Insights. Iterations. Impact.
We love to pull things apart, analyse the data and use these insights to make the next task we do better than before.
Customers mean the world to us.
Your marketing is an investment into communicating your brand with clarity and precision, with the end goal of making your customers act or feel a certain way.
That’s why everything we do is customer focused.
Working with us
We’re a team of strategists, designers, writers, producers and coders.Meet our team
Some of the industries we work in
We work with many industries from established brands to startups, sharing one thing in common – the belief that investing in uncovering your customer’s motives and behaviours leads to more meaningful and effective customer experiences.